After Sales Service
Johnson Security Service Department is committed to providing market leading servicing solutions for your company 24/7/365.
We know your business depends on us so our engineers come to you. Once you’ve made the initial call we do the rest:
- Liaising with your branch to fully assess the problem at hand
- Arranging timely deployment of engineer and any parts needed to ensure the shortest possible downtime
- Providing you with regular updates on the repair process
- Arranging any secondary visits should they become necessary
- Providing complete support from start to finish and managing any queries you might have about the repair
Our knowledgeable call centre staff are available from 08:00am to 16:30pm five days a week, with a contracted call centre providing cover at all other times; managing our experienced engineers all over the UK.
Along with reactive work we also provide a maintenance program, attending to any vehicles or products that you may have fitted on a frequency determined by your company. This service helps us to spot any potential problems and deal with them before they affect your business.
We take pride in getting to know you and your business personally; adding that extra touch to the service you receive.